Case Study June 2026
Case Study: South AE
VCP was referred to a 71-year-old veteran (AE) by Warwick Hospital. On initial contact, AE presented as highly confused and emotionally distressed, reliving traumatic military experiences from his service with the Royal Regiment of Fusiliers and 23 SAS throughout the 1970s, 80s, and 90s. He had been self-medicating with alcohol and had been an inpatient at Warwick Hospital for approximately two weeks, undergoing detox.
Concerns were raised around his mental frailty — he believed he was still serving — and around the risk of discharge back to his home address without support. VCP engaged the hospital safeguarding team and discharge officer and explored all standard referral channels: Arden Mental Health (no further action), NHS Social Care (no further action), and Op Courage, who completed a full assessment but, given a long-term dementia prognosis, could only refer to a dementia contact.
Key stakeholders within housing, hospital discharge, and social care services were involved in progressing a care solution. A care package was identified as essential, including daily support (cooking and cleaning) and assistance with outpatient appointments. Galanos House was identified as the preferred long-term placement. A power of attorney was arranged for a family member to manage financial affairs.
On 27th December 2024, AE was evicted from Tithe Lodge without clear justification and was placed by social care in alternative accommodation in Southam — a significantly substandard option. Social services subsequently closed the case. Over the following months, his condition deteriorated considerably, resulting in hospital admission.
After 15 months of requests, AE received a formal dementia diagnosis, with all parties agreeing he required full-time specialist care. Despite this, local social care teams continued to refuse Galanos House as a placement option, and both district and county councils were unresponsive regarding funding responsibility.
A family representative, acting out of frustration, escalated the matter directly with the county council mental health team, challenging the treatment AE had received over a prolonged period and requesting clarification on responsibility for funding veteran care, with the intention to escalate further if required.
Within 24 hours, a representative attended AE’s address to arrange a meeting at Galanos House. Two weeks later, AE moved into Galanos House, where he is now settled and receiving appropriate care.
VCP has since visited AE at Galanos House, where a marked improvement in wellbeing is evident. Appreciation has been expressed for VCP’s sustained support throughout the process.
This positive outcome, achieved over two and a half years, reflects the persistence and dedication of all VCP staff involved. The local authority have declined to comment on their change in position.